FAQs
FAQs (Hair, shipping, and return and exchanges questions):
Q. Does the Hair shed?
VERY MINIMUM shedding meaning (the hair will never have a noticeable or drastic decrease in its density or volume. Any hair that has been manufacture to be stitched on a weft is entitled to experience minimum shedding which is absolutely normal. After the second shampooing there should not be any shedding. Heat damage, over processing or lack of moisture and conditioner will cause shedding, so be sure to apply heat protectant before thermal use. Always let a licensed professional color your extensions and shampoo & condition once a week.
Q. Does the Hair Tangle?
NO.
Q. What color are the K.Sade Kollection extensions?
Our Hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2 (sometimes lighter). It CAN NOT be ordered in Black #1 .
If you want it Jet black it has to be dyed or a semi permanent has to be applied to darken the hair to black. Our product is 100% human hair and each individual piece comes from a separate donor we can not guarantee hair color.. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, if you are dissatisfied with the color we will not consider that a defect and we will not grant an exchange.
Q. Can I have My K.Sade Kollection Hair Dyed/Colored before having it shipped to me?
We do not color bundles before shipping. The customer is responsible for finding a licensed stylist to color the hair for them once they receive it.
Q. How many bundles do I need?
We suggest : Length 14-16" Inches - You Need 2 bundles Or More..
Lengths 18-24" inches You Need 3 bundles Or More..
Lengths 26-30" You Need 4 bundles or More..
Lengths 30"-Up"-5 bundles or More.
Q. Can K.Sade Kollection be dyed?
Our hair is 100% virgin Human Hair therefore it can be bleached, rinsed, dyed all different shades and hues of blondes, browns, reds, even fruity colored tones such as purple, blue and pink “it is STRONGLY SUGGESTED that a licensed professional color it for you.”
Q. If I straighten my Hair will it revert back to it natural state after I wash it?
The body wave texture only has a slight wave pattern so after heat has been applied to it so many times the extensions will be trained to stay straight and the pattern WILL NOT come back. The deepwave and the tight curly texture DOES revert back curly/wavy after straightening/curling but the pattern will not be as tight. If you purchase these textures I suggest you wear them in its natural state First and then after you are tired of wearing it naturally Curly/wavy then apply heat for a different look.
Q. How long does your hair last?
With proper care and maintenance our K.Sade Kollection Hair can be reused and reinstalled from 6 months(minimum) to 1+Year. It is inevitable that some of the Hair will get cut when your beautician styles the hair so when it's time to reinstall the hair I suggest you purchase one new bundle to add in; to take place of the shorter pieces you wont be able to reuse such as cut bangs or short layers.
Q. How often can I wash my Hair?
You Can wash your hair as often as you like. I suggest you cleanse the hair 1+ once a week with sulfate free products to keep the hair silky, nourished, soft and manageable. Avoid using tea tree and mint shampoos as they can cause your extensions to matte when shampooing. Try to use products designed to detangle and moisturize, smooth, shine and protect against split ends.
Q. Can I Blow dry my extensions?
Yes you can blow dry your extensions but it isn't the Best thing to do for the longevity of the hair. As we all know applying a lot of heat can not only damage your natural hair but your extensions as well. You want to limit the amount of heat you apply to your extensions. The preferred method for drying Brazilian hair is to let it Air dry or sit under an over head dyer. In cases where you may not have enough time to let it hair dry. Blow dry until it is damp and then finish blow drying the hair completely on cool setting.
Q. Should I seal my wefts?
Sealed wefts are optional not mandatory. We maintain a very high level of quality assurance and our wefts are doubled stitched to minimize shedding little to none.
Q. Do you refunds and exchanges?
Please read the Term and conditions shipping/return as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.
Q. Do you offer OVERNIGHT/Expedited SHIPPPING?
Overnight shipping will not be available until fall/winter 2023
Expedited shipping is 3-4 business days not including the weekend
**Using a discount code cancel expedited shipping and makes it regular shipping**
Q. Do I have the option to "Pick up" my order in person if I order online?
Once you have made a purchase online, you do not have the option to pick it up. The order has to be shipped so that I can provide tracking numbers to protect the seller. I need proof of delivery for every transaction.
Q. Can K.Sade Kollection blend with my natural hair even though its so silky?
Our hair can blend with every texture of hair from every ethnicity. If you dont feel your hair will blend or it isn't long enough to blend we sell closures made of the same great quality as our Brazilian Bundles.
Q. What is the difference between silk base and lace closures?
Silk bases are not as breathable, are not transparent, and come with a base that mimics the scalp. A Silk Base Closure is a closure piece that is worn usually with a weave to give a natural looking hair line. The Silk Base material creates a scalp for this closures and therefore can be parted and styled in any matter. There are no knots which therefore creates an illusion as if the hair was growing from your scalp. The Silk Base Closures is commonly attached onto a cornrow base. Silk Base Lace Front Closure is an essential for a truly undetectable weave
Lace Closures are breathable, transparent, and allow the color of your natural scalp to show which make it more comfortable to wear. Lace closure are easier to apply and it lays the flattest.
Q. What if I receive my order and its missing parts or incomplete?
Email us at Ksadekollection@gmail.com and subject the email URGENT MISSING PARTS
Q. What is your shipping policy?
Shipping Policy- Please allow 48 hours for your order to process. When your order has been shipped you will be emailed your tracking number. You will receive your item within 4-8 business days not including weekends depending on the shipping method your chose.We are not responsible for lost or damaged packages.
We are not responsible for mis-delivery errors via. carrier, or incorect shipping info, We are not responsible for weather related delays. Shipping fees are non-refundable.
If you refuse any shipments from K.sade Kollection , you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. If your tracking information states that your package was delivered and you have not received it, you must take this up with the United States Postal Service. K.sade Kollection does not hold responsibility for packages that state DELIVERED.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States. Just a reminder that you will receive your order within 3-7 business days from the date that it is shipped out, not necessarily from the date that it is placed if you've chosen our standard shipping rate.
After your payment is authorized and verified, it can still take a day to process your order. This is just an estimate and does not include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being DELIVERED. SHIPPING TIMES ARE NOT GUARANTEED & DO NOT INCLUDE WEEKENDS. We offer USPS Priority Mail to most locations (domestic & internationally).
Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.
In the event where you missed the delivery, it is the customer's responsibility to arrange for package pick-up, if necessary. No refunds will be issued for refused or abandoned shipments.
Q. What is your refund and exchange policy?
Due to the nature of the item and for sanitary purposes
ALL SALES ARE FINAL AND THERE ARE NO REFUNDS
NO REFUNDS/NO EXCHANGES/NO CANCELATIONS
*I hope this page was very helpful. If you have a question that hasn't been answered please submit them to Ksadekollection@gmail.com*